Dear Apple,
Thanks for making the iPhone and providing zillions of them at launch day. I walked into one of your fine stores and bought one within 5 minutes. No lines. I missed the cheering employees tho. Anyway, you guys rock. Way to go. I’ll get back to you about the features later.
Love
Michael
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Dear ATT,
Could you screw up the launch of a phone any more? I don’t think so, but if anybody could do it, I feel confident that you can. I’m a simple guy, so the way I see things is like this:
1. You are a telecommunications company. This is your primary business.
2. You provide cell phone services to about 60 million people on a daily basis. You have been doing this for a number of years.
3. You are suddenly unable to deal with providing services for the few thousand suckers (including moi) who, against all odds, were able to purchase an iPhone on launch day.
4. You do not post any announcements, updates or news about the situation on your web site or to users.
5. You disconnect my old number without allowing me to activate my new one.
6. Your suggestion that I call your help desk using my now disconnected phone is pointless and infuriating.
In short, I’m going to go with Walt on this one. The device’s major drawback [is]: “the cellphone network it uses.”. Good luck holding on to your exclusive arrangement with Apple. I know I’ll “switch” as soon as another carrier comes into the picture.
Sincerely,
Michael