Be trusted
Customer Relationship Management, a very important term is "customer loyalty", customer turnover rate, the average customer transactions age, the customer transactions in my account their proportion of total consumption, and other indicators to measure. And customer loyalty is based on a client's foreign trade companies or through long-term performance of the service people have confidence, resulting in even with multiple vendors can choose, willingly, still, as always, continue to work with you.
Foreign trade and other trade different, because of geographical and cultural background of different, it requires the use of a set of operators has been widely accepted and adopted the system. It is what we learn in books and the knowledge of those norms. In the communication between the client will see the details of your work attitude, whether the work is rigorous and formal can be trusted.
How formal and attention to detail? From the operational staff, and customers have access to all the documents must be consistent with international practice. http://www.ibuy-sell.com have their fixed format and norms. So as far as possible the use of formal business letter, the formal contract format, the informal sample invoices and other documents. In actual operation from the following aspects to: 1. Customers back the use of formal business letter format. 2. Every letter in the correct format to use Signed 3. Strive to raise the level of English writing. Use correct, concise language. 4. Font and the use of commonly used name. For companies, using the company provides the font, size and colour. 5. Use of non-formal acronym. Such as: asap. 6. Standardize the use of English case. Do not use all capital letters, to facilitate customers to read 7. Respect for the customer, the use of polite language. Not a taboo term business or too vulgar language.
Only by gaining customer trust, you can be led him to believe that the quality of products, will it be possible orders. If the customer's confidence in foreign trade is limited, then he said that he will take every sentence examine the attitude of, if not with the truth, the results can be well imagined. The sale of customer trust is a key link in the transaction, is the basis of the whole process. Only by gaining the confidence of customers, whether transactions can be talked about.
If you want to trade one person do something, it is necessary to obtain customer trust. If a person and learn how to obtain the trust of others, real wealth more than 10 million people proud.
